Legal notice

Business Address

Shuwa Minami Aoyama Residence 204
2-22-4 Minami Aoyama, Minato-ku
Tokyo 107-0062, Japan

Returns and Exchanges

Except for certain products, returns are accepted within 5 days after delivery.

• Please inspect the product immediately upon receipt.

• In the case of defects, damages, wrong items, or shipping errors, exchanges or returns are possible.

1. Exchange / Return Period

• Contact us within 5 days of delivery through the inquiry form, including your order details, reason for exchange/return, and a clear description of the issue.

• For defective products, please attach photos showing the entire item and the defect (including tags if applicable).

• After contacting us, we will send instructions by email. Please return the item within 5 days of receiving our instructions.

• Requests made after 5 days from delivery cannot be accepted, regardless of the reason.

• Returns sent more than 5 days after receiving our instructions will not be eligible for a refund.

2. Shipping Costs for Returns / Exchanges

• Company’s fault (defective item, wrong product, wrong color/size, etc.)

  • We cover both return and reshipping costs.

  • Please return by “cash on delivery (COD),” and we will send the replacement prepaid.

• Customer’s convenience (wrong size, change of mind, image difference, etc.)

  • Return shipping is at the customer’s expense.

  • Reshipping (for exchanges) will be covered by us.

• Refunds

  • In case of a defect or company error, a full refund will be issued after we confirm the returned product.

  • Returns due to customer preference (size, image, delayed delivery, ordering mistakes, etc.) are not accepted.

3. Conditions Under Which Returns/Exchanges Cannot Be Accepted

• More than 5 days have passed since delivery.

• Items with noticeable odor (e.g., PVC/PU leather products may have a stronger smell due to the nature of the material).

• Tags, labels, or price tags have been removed.

• Items that have been used, altered, washed, or cleaned.

• Items soiled, damaged, or carrying odors (e.g., from smoking) after trying on.

4. Cases Not Considered Defective

• Buttonholes sewn shut (common in overseas products; can be opened with scissors).

• Position of prints/patterns differing from sample images due to fabric cutting.

• Button marker dots (disappear after washing or wiping with water).

 Credit Card (VISA, MasterCard, JCB, American Express, )

 Credit Card: Charged upon order completion.

• Same-day shipping is available only for certain products.

• During periods of high demand, shipping may be delayed due to made-to-order production.

• Cancellations due to delays cannot be accepted.

• No changes, additions, or cancellations can be made after an order is confirmed.